We don’t see too many Remedy Consultants who are equally comfortable working in the Unix Environment compared to a Windows environment, I made an effort to have a quick snapshot of  UNIX Commands in one page so it will be a quick reference without having to spend too  much time to get things going in a short span(with in a few minutes during Remedy Instalaltion or troubleshooting etc.,)

A full inbox often means unopened messages, backlogged responses, and unnecessary stress. Here are three ways to clear your inbox and your mind:

Source from BMC:

BMC Remedy ITSM Suite On Demand provides the leading enterprise-class solution via a flexible, cost-effective delivery model

Creating a Remedy .NET API program (to submit a new request).

Step by Step Instruction to create a record in a Remedy Form using the .NET API created by @author Bryan Behling

The following instructions will give you an example of how to use the Remedy .NET API to submit a new request into the Action Request System. It will walk you through creating a new Project in Visual Studio .NET and creating the code required to use the Remedy .NET API.

In this example, we will use a test Remedy form called “test” that includes only core fields.

Tracking the License usausge in ARS has eveolved over a period of time. Developers and Admins have developed thier quick version of the workflow to track it. There are genric products available in the market. In ARS 7.5 there is a kewl new feature to do do some decent License usage tracking, Please read below the post by David J.  Easter, Product Line  Manager, from BMC.

Most Remedy people can relate to this, Remedy is NOT just a ticketing tool. Just because you have used it that way doesnt mean that it is just a ticketing tool. It is a very Powerful and Robust programming tool with a built in Notification engine in it. Remedy/ARS/Action Request System is a hybrid development platform which can be used to build Custom applications using its robust tool set.

Source : BMC KB Article

What is the procedure to Upgrade and Migrate AR Server on a Windows platform with Oracle?

Hello,

Based on my experience, it is not a very Straight forward Implementation like the SSSO whitepaper from BMC claims it to be. There are tools out there that can be used to allow SSO into a Midtier environment. When I did this Implementation it was with a Product call Oblix Netpoint which will authenticate the User using NTLM\Kerberos technology and it was populating the User Credentials on the HTTP Header variables.

Source from BMC.

Thought this Image would help to remember the Notification Architecture in ITSM.

BMC takes service desk to the cloud via Salesforce.com